Delete Your Account

1. Delete it in the app

1. Open the LeRAI Dry Cleaner app and sign in.
2. Go to Profile, then Account & security.
3. Tap “Delete my account” and confirm.

You can't delete your account while an order, pickup, delivery, booking or payment is still open; the app tells you what to finish first.

2. Or ask us to delete it

If you no longer have the app, contact us from the phone number or email address on your account and say that you want your account deleted:

• Email: info@leraidrycleaners.co.tz
• Phone or WhatsApp: +255 767 094 905
• In person at any Lerai branch

We may ask you to confirm a code sent to your phone so that nobody else can delete your account. We delete it within 30 days of your request and tell you when it is done.

3. What is deleted and what is kept

• Deleted: your sign-in (you can no longer sign in), your email address, saved payment methods and notification tokens. Repeat pickups and bookings stop, and you leave any family account.
• Given up: any Lerai credit, points and vouchers left on the account. The app shows you what you would lose and asks you to confirm first.
• Hidden: your saved addresses are removed from your account; an address is only kept where a past pickup or delivery refers to it.
• Kept for a limited time: your name and phone number with the records of past orders and payments, where the law requires us to keep them for tax, accounting or fraud-prevention purposes. They are kept only as long as required and are then deleted or anonymized.

More detail is in our Privacy Policy.

Kufuta akaunti yako (Kiswahili)

Kwenye programu: fungua LeRAI Dry Cleaner, nenda Wasifu, kisha Akaunti na usalama, gusa “Futa akaunti yangu” kisha thibitisha.

Bila programu: wasiliana nasi kwa namba ya simu au barua pepe iliyo kwenye akaunti yako — barua pepe info@leraidrycleaners.co.tz, simu au WhatsApp +255 767 094 905, au tembelea tawi lolote la Lerai. Tutaifuta ndani ya siku 30 na kukujulisha.

Tunafuta uwezo wa kuingia, barua pepe, njia za malipo ulizohifadhi na arifa zako. Salio la Lerai, pointi na vocha zilizobaki zinapotea (programu inakuonyesha na kukuomba uthibitishe kwanza). Huwezi kufuta akaunti wakati oda, safari, uhifadhi au malipo bado yako wazi. Jina, namba ya simu na kumbukumbu za oda na malipo zinahifadhiwa kwa muda tu pale sheria inapotaka (kodi, hesabu au kuzuia udanganyifu).