Privacy Policy

1. Introduction

At Lerai Dry Cleaner, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our mobile applications (the LeRAI customer app, and the LeRAI Driver app used by our own riders), or utilize our dry cleaning services in Dodoma, Tanzania.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, telephone number, email address
• Order Information: Service history, garment details, and preferences
• Payment Information: Payments made in the mobile app are processed by our payment provider. We record the amount, status, and a reference for each transaction; we do not store your full card or mobile-money details.
• Device & Notification Information: When you use the mobile app we store a push-notification token so we can send order and delivery updates, along with basic device information (such as app version and platform).
• Location Information: With your permission, the app uses your device location to show nearby branches and to set pickup/delivery addresses. You can disable this in your device settings.
• Sign-in Information: If you sign in with Google or Apple, we receive your name and email address from them. We never receive your Google or Apple password.
• Photos and Messages: Photos you choose to add (for example of a garment or a problem with an order) and messages you send us through in-app chat.

Our riders' app collects additional information, described in section 8.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process and complete transactions
• To notify you about your orders and deliveries
• To send service-related notices and updates
• To respond to your comments and questions
• To provide customer support
• To personalize your experience and deliver content relevant to your interests
• To send promotional communications about specials, offers, and services

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Companies that help us provide our services (e.g., payment processors, delivery services)
• Technology Providers: Services that run parts of our apps for us, only to provide those features: account sign-in, maps, push notifications, photo storage, SMS delivery and in-app chat
• Your Rider: For a pickup or delivery, the rider handling it sees your name, phone number, address and what they are collecting or delivering
• Legal Compliance: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to certain processing of your information

To exercise these rights, please contact us using the information provided below.

7. Account Deletion & Data Retention

If you created an account in our mobile app, you can permanently delete it at any time from within the app: open Profile, then Account & security, and tap “Delete my account.”You may also request deletion without the app: see how to delete your account.

When you delete your account, we remove your sign-in credentials, email address, saved payment methods and notification tokens so that you can no longer sign in, and hide your saved pickup/delivery addresses (an address is only kept where a past trip refers to it). Any Lerai credit, points and vouchers left are given up after you confirm. We may retain records of past orders and payments where we are required to do so for legal, tax, accounting, or fraud-prevention purposes; such records are kept only for as long as the law requires and are then deleted or anonymized.

8. Our Riders (LeRAI Driver App)

The LeRAI Driver app is used only by Lerai's own riders and delivery crew. Rider accounts are created by Lerai administrators. When you use the LeRAI Driver app we collect:

• Precise location, including in the background: during an active trip, the app collects your device location even when the app is closed or not in use, so that the customer can follow their rider arriving and your branch can dispatch trips and keep you safe. The app asks you first and only starts after you agree; tracking stops as soon as the trip ends. While you are online with the app open, your position is also shared with your branch for dispatch. You can turn background location off in your device settings; the app then shares your location only while it is open.
• What we keep: your last known position, your daily distance totals (for trip and pay records) and the location attached to an SOS alert. Your second-by-second movement is sent live and is not stored.
• Who sees your location: the customer of the trip you are on (until it ends), your branch staff and administrators, and anyone you choose to share a trip with from the safety screen (that link expires after a few hours).
• Trip records: proof-of-delivery photos, customer signatures, handover codes, cash collected and handed in, and trip notes.
• Account and device: your name and phone number (for sign-in and SMS codes), your language, a push-notification token and basic device information.

Trip, cash and earnings records are kept like our order records (see sections 7 and 9). To have a rider account removed, ask your branch manager or contact us using the details below.

9. Order history in the app

Finished orders show in the app for 2 days after everything is settled (paid in full, every item handed over, and no open questions or refunds). After that, under LDC's policy, they're hidden from your order lists. You can still open them from notifications, chats and app search. We keep your order records as the law requires — ask us any time for a copy or a receipt.

10. Advertising

Our mobile app may display advertisements and promotional content for our own products, services, and offers. These promotions are managed by us and are shown based on the content of the app rather than on cross-app tracking of your activity. We do not sell your personal information to advertisers. If we introduce third-party advertising or personalized advertising in the future, we will update this policy and, where required, ask for your consent.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.

13. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Lerai Dry Cleaner
12th Road, General Road
Dodoma CBD, Tanzania
Phone: +255 767 094 905
Email: info@leraidrycleaners.co.tz